Junior Client Success Manager

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity. You’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with the Growth Sales Team, Client Service support teams, and other cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB / Programmatic media buying experience to recommend optimizations to clients for their campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance. StackAdapt is a Remote First company, we are open to candidates located anywhere in the UK. What you'll be doing:

Act as the main point of contact for your portfolio of clients across a wide range of verticals

Advise clients on effective campaign strategies within the StackAdapt platform

Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic recommendations and optimizations to meet identified KPIs

Onboard new clients to the Stackadapt platform, providing them with adequate training, support and resources to be fully self-serve

Drive retention and growth by helping clients maximize their usage of StackAdapt’s capabilities

Resolve customer inquiries; ensuring that questions and issues are addressed within established SLAs

Assist in the creation of Support documentation for frequently experienced challenges

What you'll bring to the table:

2+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)

Experience running Google Tag Manager (GTM), Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user

Proven success in managing client relationships and delivering service excellence

Focus on retaining accounts and growing revenue

The ability to grasp and communicate technical concepts and platform-based knowledge

Familiarity with the latest digital advertising trends and ideas

Exceptional communication, critical thinking, and analytical skills

Proven ability to manage multiple, competing priorities simultaneously

Experience providing training and explaining concepts to clients who have different levels of knowledge of programmatic advertising

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising #LI-Remote Apply To This Job