Virtual Clinical Nurse Associate (LPN), Amwell Medical Group
About the position As a key member of Amwell's affiliate medical group, Amwell Medical Group (AMG), the Medical Continuity Programs Nurse Associate supports the delivery of high-quality clinical care in specific longitudinal programs leveraging the power of a digital telehealth platform. AMG will leverage the expertise of trained Licensed Practical Nurses to help manage a patient's clinical needs between visits. As such, they assist with asynchronous clinical work, including reporting a clinician's advice on lab results, collaborating with clinicians to complete and execute referrals, procedure and medication prior authorizations, patient-summited form completion and other duties as assigned. Reporting to the AMG Clinical Nurse Manager, the Clinical Nursing Associate will work closely with the AMG MCP Clinical Registered Nurses, AMG doctors and nurse practitioners, Quality nurses, patients, and our Clinical Services and Provider Operations teams to perform these duties.
Responsibilities
- Utilize Amwell's technology platform to monitor and - where appropriate - respond to patient communications leveraging detailed clinical protocols and workflows.
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- Utilize Amwell's technology platform to monitor lab results and follow standardized clinical protocols to ensure the patient is informed of results and next steps in care.
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- Follow defined workflows to assist with the submission and oversight of referrals, orders, and prior authorizations.
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- Follow defined workflows to assist clinicians with filling out patient-submitted forms.
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- Provide outreach and follow-up where needed to facilitate a patient's care, including pharmacy callbacks, record requests from specialists, communication with insurers, and more.
Requirements
- Multistate licensure in 25+ states preferred
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- Current LPN licensure in one of the LPN compact states
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- Eligible for credentialing with AMG
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- Minimum 3 years of experience in direct patient care
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- Experience and comfort using a technology platform to support clinicians and provide patient care.
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- Flexibility with learning new technology and leveraging new tools
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- Experience leveraging defined protocols and workflows to triage and manage patient clinical needs
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- Strong organizational skills
Nice-to-haves undefined
Benefits
- Personal Time Off (Vacation time)
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- 401K match
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- Competitive healthcare, dental and vision insurance plans
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- Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
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- Free Subscription to the Calm App
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- Pet Insurance
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