IT Support Engineer
Job title: IT Support Engineer in Philadelphia, PA at Evolution Gaming
Company: Evolution Gaming
Job description: Company DescriptionAmerica's leading online casino provider, Evolution, is expanding its team! While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."Join Our Fast-Growing Team!What We Offer:
- Competitive Compensation
- Benefits Package:
- Medical, Dental, & Vision Insurance
- 401k Match
- Paid Time Off, Sick Time Accruals & Paid EVO Days
- Nationwide Employee Discount Program
- Monthly Bonus System
- Career Growth:
- Career Advancement Opportunities
- Employee Referral Program
- Paid Casino Game Presentation & Technique Training
- Additional Perks:
- Casino License Reimbursement
- Paid Training & Break Time
- Centrally Located Modern Studio Environment with Break Room & Refreshments
- First/Second line IT support for company internal users and contractors.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Physical network related tasks (patching, device installation, ports assignment).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Performing other duties, as asked by the manager, which are related to this position.
- Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.
- Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfilment according to established SLAs.
- Secondary (higher, special etc.) education.
- Good written and spoken English.
- Fundamental IT skills - hardware, OS, applications, networking, security.
- Minimum 2 year experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration/support preferred
- Enterprise employment experience preferred.
- Certification on installation and maintenance of Data Centres hardware and infrastructure preferred.
- Certification on electrical safety qualification preferred.
- Knowledge on managing IT assets inventory.
- Knowledge of server OS and networking devices configuration, installation and maintenance preferred.
- Experience in installation and maintenance of Data Centres hardware (servers, networking) and rack infrastructure (racks, cabling).
- Knowledge on fundamentals of Data Centres operations - racking, cooling, cabling, power.