Property Support Associate - Resident Lease Support
Job title: Property Support Associate - Resident Lease Support in USA at Windsor Communities
Company: Windsor Communities
Job description: Property Support Associate – Resident Lease Support | RemoteThis is a remote/WFH position; however, you must live in one of the states where we currently operate.DESCRIPTION:The Property Support Associate (PSA) fulfills specific administrative responsibilities for individual Windsor Communities. The PSA will fulfill onsite responsibilities including, but not limited to application processing and approval, lease administration, file verification, associate and affordable housing support, and renewal processing. PSAs combine aspects of the roles of assistant managers, administrators, and customer service functions to perform their duties. Working remotely, the PSA will handle these functions for multiple properties in a Region/Regions, thus providing improved property performance and reduced onsite operating expenses. Their general role is to help ensure that the operations in place at the Support Services Hub are as effective, consistent, and efficient as possible, following all Company policies and procedures ensuring that the business operates in a way that meets the needs of their customers effectively. They will also be responsible for answering property resident inquiries. They will embody our values of being courageous, accountable, inclusive, and energizing.RESPONSIBILITIES:
- Effectively manage the application, lease administration, associate housing, affordable housing and renewal generation processes for multiple properties across the portfolio.
- Responding to resident and property employee queries in a timely and accurate means, via phone, email, or chat.
- Coordinate and process all assigned tasks and inbound resident and property requests in a timely, consistent, and accurate manner in accordance with all local and state regulations as well as in compliance with company policies and procedures.
- Build and maintain operational relationships with internal and external customers, driving standardization and compliance.
- Proactively identify prospect and residents' needs or challenges and collaborate with the property team and leadership team to resolve.
- Contribute to departmental improvements, with intentions to improve the future state of all existing administrative task processes and procedures.
- Maintain established team Key Performance Indicators regarding response time, quality, accuracy, and compliance.
- Other duties as assigned.
- Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training preferably in property management/customer service; or equivalent combination of education and experience. Experience working in a real estate environment and/or property management operations, financial administration, and knowledge of YARDI and Microsoft Office preferred.
- 3-5 years of progressive multifamily onsite or related experience.
- This position is also eligible for bonus and benefits. For more information, visit:
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.