Front Desk Receptionist - Lynchburg, VA
Job title: Front Desk Receptionist - Lynchburg, VA in Lynchburg, VA at Rodgers and Rodgers Consulting
Company: Rodgers and Rodgers Consulting
Job description: Benefits:
- Paid Sick Time
- Competitive salary
- Wellness resources
- Great Work Environment
- Competitive Compensation
- Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
- Verify patient demographics and facilitate the intake process.
- Manage the appointment calendar and check-in processes efficiently.
- Assist veterans with completing necessary paperwork as needed.
- Conduct basic screening checks, including temperature or blood pressure checks, as required.
- Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
- Communicate effectively using online chat and other digital communication tools.
- Perform clerical duties such as filing, photocopying, scanning, and faxing.
- Maintain a clean, organized reception and office space.
- Order office supplies and manage inventory.
- Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
- Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
- Ensure office security by adhering to safety protocols and managing access via the reception desk.
- Comply with HIPAA regulations and uphold patient confidentiality standards.
- High school diploma or equivalent; additional education is a plus.
- Proficient in computer skills; experience with Apple products and Google Suite is preferred.
- Proven experience as a receptionist or in a customer service role.
- Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
- Excellent organizational and multitasking abilities.
- Sensitivity and empathy towards veterans and their unique needs.
- Attention to detail and a commitment to excellent customer service.