Vehicle Operations Support Specialist II (Manheim)

Job title: Vehicle Operations Support Specialist II (Manheim) in Lakeland, FL at Cox Enterprises Company: Cox Enterprises Job description: Company Cox Automotive - USAJob Family Group Vehicle OperationsJob Profile Vehicle Operations Support Specialist IIManagement Level Individual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel % NoWork Shift DayCompensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionKey Responsibilities:Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible.Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data.Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.Manage inbound calls, emails and texts in a timely and efficient manner.Identify client needs, research issue and provide solutions and/or alternatives.Build sustainable relationships and engage clients by providing best-in-class service.Meet and/or exceed established verification guidelines and key performance criteria.Work closely with our peers and BPO partners to deliver on client SLAs.Work across the organization as needed to resolve requests and correct issues/problems.Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.Identify areas of process improvement.Effectively communicate.Perform other duties as deemed necessary by management.Qualifications:Minimum Requirements: High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.Prior clerical or administrative experience required.Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.1 - 3 years of clerical or administrative experience in the automotive industry.Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context.Effective time management.Attention to detail and follow-through.Demonstrated ability to adapt in a changing environment.Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.Demonstrated experience being a customer-focused, service-oriented professional.Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Expected salary: $16.15 - 24.23 per hour Location: Lakeland, FL Apply for the job now! Apply for this job