Venue IT Support Representative
Job title: Venue IT Support Representative in Bristow, VA at Live Nation Entertainment
Company: Live Nation Entertainment
Job description: Job Summary:Responsibilities:As a Venue IT Support Representative, the successful candidate will
- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
- Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
- Be the onsite contact and provide guided access for visiting IT service or support providers
- Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
- Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
- Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
- Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.