Enterprise Customer Success Manager - (Remote - US)
Job title: Enterprise Customer Success Manager - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for an Enterprise Customer Success Manager in the United States.This is a unique opportunity for a driven Customer Success professional to work with strategic enterprise accounts and drive measurable impact across retention, growth, and client satisfaction. In this role, you’ll be responsible for ensuring enterprise clients achieve their desired outcomes and see value throughout their journey. You’ll work cross-functionally with sales, product, and support teams, acting as a strategic advisor and partner to your clients. If you're experienced in SaaS, thrive in fast-paced startup environments, and enjoy building strong, lasting customer relationships, this role is a perfect match.Accountabilities:
- Manage end-to-end enterprise customer relationships, including onboarding, post-launch check-ins, and executive reviews.
- Drive customer engagement and product adoption by building tailored success plans that deliver tangible business results.
- Own and refine customer renewal processes, leveraging insights to proactively mitigate churn and increase retention.
- Partner with Sales and Product teams to identify expansion opportunities and deliver feedback to shape product evolution.
- Travel to key clients for in-person check-ins, strategic alignment, and executive relationship-building.
- Collaborate with internal teams to improve customer workflows and deliver a consistent, high-quality experience.
- Support the creation and optimization of playbooks, KPIs, and reporting strategies to scale customer success operations.
- 4+ years of experience in Customer Success, Account Management, or Renewals within SaaS environments.
- At least 2 years managing large-scale enterprise accounts with a proven track record of retention and growth.
- Strong interpersonal and emotional intelligence skills; capable of building relationships across multiple stakeholders.
- Experience in a startup or early-stage company, with the ability to adapt and thrive in ambiguity.
- Familiarity with CRM platforms such as Salesforce or HubSpot.
- Skilled in analyzing data to detect risk, trends, and success indicators for enterprise clients.
- Experience using Customer Success platforms (e.g., Gainsight, ChurnZero) is a plus.
- Willingness to travel up to 30% of the time.
- Competitive compensation with stock options
- Remote-first work environment
- Flexible paid time off
- Annual $1,000 adventure travel stipend
- Comprehensive health benefits including medical, dental, vision, HSA/FSA, and mental health support
- 401(k) with matching contributions
- Opportunity to work with a high-performing team on meaningful problems in a rapidly growing SaaS company
- If you are among the top 5 candidates, you will be notified within 7 days.
- If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.