Customer Service Representative
Job title: Customer Service Representative in New York City, NY at Alliance Family Health Center Inc
Company: Alliance Family Health Center Inc
Job description: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.Responsibilities:Handle incoming calls, emails, and messages from patients with professionalism and empathySchedule appointments and assist with patient service requestsProvide accurate information about healthcare servicesMaintain detailed and accurate records of all patient interactionsCollaborate with internal teams to resolve patient concerns and ensure timely follow-upSupport a positive patient experience through clear and compassionate communicationQualifications:High school diploma or equivalent1-2 years of experience in customer service or a related fieldExcellent verbal and written communication skillsStrong problem-solving and interpersonal skillsAbility to work independently in a remote settingProficiency with computers and communication toolsPassion for helping others and providing high-quality serviceSkills:
- Proficient in Microsoft Office Suite
- Knowledge of medical terminology is a plus
- Ability to remain calm and professional in stressful situations
- Team player with a positive attitude