Hiring Now: Global Payroll Expert Team Lead, Americas
Your next career move could be with workwarp as a Global Payroll Expert Team Lead, Americas! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. The Global Payroll Expert Team Lead is responsible for leading a regional team of Global Payroll Experts to ensure efficient delivery of services to clients and internal stakeholders. This role involves managing resources, ensuring SLAs are met and maintaining high levels of customer satisfaction.  Work with the team to understand client's regional needs  Represent Papaya in a professional manner internally with your team and externally to clients  Fully understand the features and limitations of Papaya's entire suite of products, and provide guidance to your team  Coach and develop your team to success, provide feedback to support their growth and development  Act as an escalation point for your team and work internally to resolve issues  Complete team requests independently, using your judgement and problem-solving skills  Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner  Maintaining GDPR compliance at all times and ensuring your team follows the same requirements  Monitor Salesforce cases to support your team in ensuring that SLA's are met  Monitor your team's contribution to our internal Knowledge Base to ensure that we are maintaining up to records and are best placed to support our clients  Ensure the team are supporting the Account Managers in order for them to ensure the highest level of customer service is provided.  Ensuring that each case is managed in collaboration with the Account Managers (where needed) and your team until the case is closed  Ensuring that your team understands the importance of maintaining a good health score for each of their projects  Monitor and manage your team to ensure the payroll cycles are managed seamlessly and on time  Assist in training new starters and assigning an ongoing 'buddy' for new team members Day to day tasks include, but are not limited to the following:  Managing escalations that arise  Providing support to each team member, ensuring that each day they are supported, that they are reaching their goals and meeting their growth objectives  Ensuring that the team is maintaining the SLA's  Weekly 1:1's with the team members  Weekly 1:1 with Global Head  Weekly call with all the Team Leads within the Global Payroll Team (this may result in being outside of local business hours)  Collaboration with internal stakeholders  Ensuring that the knowledge base is up to date  Inspire the team to achieve company goals  Communicate updates to the team  Provide feedback in relation to team roadblocks any potential escalations  Solve any problems that arise within the team  Mentor and coach the team  Collaborate on projects with the global teams Requirements  University degree  5+ years payroll experience  Previous experience managing a team  Exceptional communication and presentation skills  Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact  Ability to motivate a team and maintain high morale  Ability to coach & develop each team member effectively and consistently  Strong critical thinking, analytical skills with a proactive mind-set  Ability to effectively prioritize tasks and manage time, even under high- pressure situations  Fluency and excellent communication skills in English. Additional languages an advantage.  "Customer-First" attitude and approach to all your day-to-day interactions with your customers and your team Apply Job!Â
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