[Remote/WFM] Amazon online jobs

Role Snapshot:

• Start Date: Immediate openings available
• Location: Remote
• Company: Workwarp
• Compensation: a competitive salary
• Position: Amazon Online

 

 

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic QualificationsQualitative RequirementsØ Graduation in any specialization from a recognized university.Ø Excellent communication skills (written and verbal) in English language.Ø Ability to communicate correctly and clearly with all customersØ Good comprehension skills – ability to clearly understand and state the issues customers presentØ Ability to concentrate – follow customers issues without distraction to resolutionØ Work successfully in a team environment as well as independentlyØ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerØ Excellent typing skillsØ Demonstrates an ability to successfully navigate websitesØ Demonstrates a proficient knowledge of email applications Apply Job!

 

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