Patient Advocate Rep

Job Responsibilities:

• Primary contact for all customer experience reporting and complaint handling activities related to Company services or products
• The individual is responsible for independently receiving, documenting, investigating, and coordinating responses on complaints
• Ensures timely investigation of and response to complaints
  • This involves initiating and participating in investigations and corrective action arising from customer complaints
• Maintains current and complete complaint files

• Read and comprehend simple instructions, short correspondence, and memos
• Write simple correspondence
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent; draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must be able to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

• Internet: high speed (min 25mbps), hard wired,
• Processor: Intel Core or Intel Pentium >2GHz
• Memory:4 GB+ of RAM
• Browser:IE, Chrome, Safari, Firefox
• Operating System:Win10 1909, MacOS 10.15
• Monitor: dual monitors each capable of displaying 1024x768 pixels
• Sound: sound card installed (standard in most computers)
• Virus Protection: up-to-date anti-virus protection installed, always scan mode
• Headset: USB noise-cancelling headset
• Accessories: wireless mouse, keyboard
• Webcam

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Originally posted on Himalayas