Ansible Technical Support Engineer (Waterford, Ireland)

What you will do:

• Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system

• Investigate and troubleshoot technical issues and provide solutions to problems to customers

• Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform

• Contribute regularly to the global Red Hat knowledge management system

• Exceed customer expectations by providing outstanding customer experience

• Weekend shift (once in 2 months rotation)

What you will bring:

• Experience as a technical support engineer

• Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context

• Troubleshooting and debugging skills, with a passion for problem solving and investigation

• Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean

• Outstanding written and verbal English communication skills

Nice to have Skills

• Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby

• Experience with open source communities via mailing lists, bug reports, patches, etc.

• Bachelor's degree in computer science, computer engineering, or technology-related discipline

About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Originally posted on Himalayas