Customer Support Agent

About The Flex

The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

Position Overview

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

• Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.

• Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.

• Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.

• Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.

• Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.

• Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.

• Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.

• The Flex Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

Requirements

• Proven experience in customer service, hospitality, or a similar role.

• Exceptional verbal and written communication skills in English (additional languages are a plus).

• Strong problem-solving skills with a calm and positive demeanor.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).

• Flexibility to work shifts, weekends, and holidays as required.

• Passion for delivering exceptional guest experiences.

What We Offer

• Competitive salary and benefits package.

• Opportunities for career growth within a fast-evolving company.

• Training and professional development programs.

• A positive and collaborative work environment.

• Discounts on The Flex properties for personal use.

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