Customer Service Associate (Email and Chat Support)

Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

This Customer Service Associate role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.

If you scream “passionate customer service professional”, we want you!

What you’ll do:

Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.

Handle and resolve complaints both for drivers and users in a thoughtful and professional manner.

Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.

Perform other duties that may be assigned by management from time to time.

What we seek:

Someone with a passion for helping other by providing excellent customer service.

A committed customer service representative who is amenable to working on the assigned shifts.

What you’ll need:

Has experience in handling voice and chat channels.

For chat experience, agents should have handled multiple concurrencies assisting customers.

Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)