Senior Operations Strategy Associate

The Role

We are looking for a high-performing and analytical Strategy & Analytics professional to join our Operations team. In this role, you will be responsible for using data-driven insights to improve rider experience, network performance, and handover efficiency between our Partners and Customers. Your work will directly impact core service metrics, consumer satisfaction, and operational scalability.

What you'll be doing

• Build a robust framework to analyse signals for key metrics

• Develop dashboards and alerts to monitor experience metrics in real time

• Lead deep dives into operational performance and drive action-oriented plans

• Lead process improvement projects that enhance service delivery and partner satisfaction

• Map end-to-end processes and identify opportunities for automation and efficiency gains

• Support the definition and tracking of strategic initiatives across the business to drive alignment

• Present insights and business narratives to senior stakeholders

Requirements

• At least 4 years of experience in strategy, analytics, consulting, and/or operations roles. Preferably in tech, logistics, or consumer services.

• Resourceful, creative, and with a keen eye for leveraging data insights to help the team make more insightful business decisions.

• Strong SQL and/or Python skills and experience with data visualization tools (e.g., Looker, Tableau, PowerBI).

• Proficient knowledge of Google Sheets and comfortable with pivot tables and functions.

• Experience with managing/leading projects in past work experience across the organisation, both locally and globally.

• A self-starter, as we will look for you to manage your own time and priorities here.

• Proven ability to convert ambiguous data into clear business actions and outcomes.

• Strong communication skills, both written and verbal.

• Experience with delivery logistics operations in SEA markets is a plus.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.