Implementation Manager
Vector’s Customer Success organization is responsible for ensuring overall success of our product in the hands of our customers. Our goal is to deliver results beyond expectations, from initial engagement to go-live and through product expansion across our customers’ enterprise and the logistics ecosystem as a whole. This is a rapidly evolving space relatively new to modern technology, so balancing the day to day tactical with long-term strategic vision is paramount to our team’s success.
If you’re searching for a collaborative, supportive team working on solving some of the most challenging logistics and supply chain challenges, we’d love to hear from you!
About the Role
As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication, be highly organized and be an ace at problem resolution. They will seek out and thrive on customer feedback in order to continuously improve the project, team, and customer experience overall. Our ideal candidate will be highly attuned to the needs of various stakeholders, gain a deep understanding of the customer and their business, as well as become well versed in how our customers achieve great outcomes with Vector.
What You’ll Do
Deliver excellence in Operational Engagement and day to day management on key facility accounts
Provide end user support, training, and change management on software app deployments
Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers
What You'll Need to Be Successful In This Role
Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
Demonstrated ability to run operational efforts and tactical meetings with minimal oversight
Comfortable with driving the process, raising flags or triaging when appropriate
Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
Able to to travel up to 50% to customer locations
Drive for results and a 'whatever it takes' attitude
Ability to escalate issues using sound judgment and critical thinking abilities
Excellent written and verbal communication skills
Highly organized and detail oriented
Our Benefits & Work Environment
Employer Sponsored Medical, Dental, Vision, 401k, Life & Disability Insurance
Flexible Paid Time Off
Stock Options
Remote Work
Amazing teammates & supportive culture
Flat org structure, offering startup growth & learning paths
Salary Range
Pay Transparency
Your compensation may be based on several factors, including education, work experience, and region. The base compensation range for this role is:
$110,000 - $130,000 USD
About Us
At Vector, we know our economy relies on ground transport. And without trucks on the road making connections - on track, on schedule - business falls behind, leading to lost time and investment. Our mission: maximize efficiency throughout the entire freight lifecycle with our mobile technology, designed to achieve faster connection times and deliver new insights for logistics businesses everywhere.
We’re helping yesterday's trucking industry rethink and modernize today's logistics environment!
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