Customer Support Representative

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments. This individual ensures the smooth flow of daily operations by managing key tasks such as handling support tickets, maintaining up-to-date documentation, and addressing customer queries. Serving as a liaison between customers and internal teams, the Customer Support Admin helps improve processes and contributes to overall customer satisfaction.

Responsibilities

• Provide proactive and responsive customer communication:

  • Warm outreach calls/emails to check on camera installations and usage.

  • Inbound support to answer queries and resolve installation or operational issues

• Share updates on new products and services to help customers maximize value

• Resolve issues swiftly, troubleshooting directly or escalating complex problems

• Ensure installation completion through follow‑up reminders and assistance

Requirements

• Excellent verbal and written English skills.

• 1+ year of customer‑facing experience—preferably in customer service or support.

• Strong problem-solving, data entry, and communication abilities.

• Availability to work 40 hours per week on Eastern Standard Time (EST)

Why Join Panoptyc?

• Competitive salary and benefits

• Be part of a rapidly growing team reshaping retail security

• Full remote work flexibility with a dynamic, global team

• Opportunity to work with cutting-edge data tools and technologies

Job Details

• Full-time status (40 hours per week)

• Able to work during US Eastern time zone

• $5-$6 USD/hr

• Location: Philippines

How To Apply

Ready to lead a high-impact engineering team and revolutionize retail security? Apply here: https://jobs.ashbyhq.com/Panoptyc/1184a9d5-3136-4af8-864d-c3c07e5efa40

Let's protect retail together!