Technical Account Manager
About DEUNA
DEUNA
is a rapidly growing startup revolutionizing global commerce withATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combinespayment intelligence,checkout optimization, anddata orchestrationin one powerful solution.With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!
Visithttps://www.deuna.com/to learn more about us!
As aTechnical Account Manager (TAM), you will be theprimary technical point of contactfor our merchants after their initial go-live. You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.
Your mission is to make sure every merchant isoperationally stable, technically satisfied, and successful on our platform.
Responsibilities
Proactively monitor merchant technical health:
- Watch for increases in errors, declines, or anomalies.
- Raise flags internally when risks are detected.
- Be the main technical contactfor merchant questions and doubts after go-live.
Manage technical incidents:
- Triage merchant-reported issues.
- Escalate to the appropriate on-call/engineering teams.
- Track resolution and ensure timely communication with the merchant.
Support technical change requests:
- Help the IM to lands the new requirements while asking for a new integration demand into the integration pipeline.
- Collaborate closely with Product and Engineeringto solve technical issues or advise on merchant feedback.
- Build and deliver simple Merchant Health Reportsperiodically to Account Management and/or merchants.
- Maintain accurate technical documentationreflecting any merchant-specific customizations or integrations.
- Help prioritize and advocate for merchants’ technical needsinternally.
Requirements
- 3+ yearsin Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success — ideally within Payments, Fintech, SaaS, or Tech companies.
- Strong technical understandingof online payment ecosystems (APIs, SDKs, transaction flows, fraud tools, chargeback management, etc.).
- Experience with incident management, post-launch technical operations, and technical client success practices.
- Excellent communication skills: able to simplify technical concepts for non-technical stakeholders.
- Strong organization and follow-up discipline.
- Fluent in Spanish and English.
- Experience working with LatAm merchants is amust.
- Startup environment experience is aplus
Additional Information
What will you find when you join DEUNA?
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!
Benefits:
Vacations and additional PTO ️
Remote work from anywhere
Economic support for health insurance, internet and cell phone line
We all own DEUNA, we offer stock options
Learning and development platform
Multidisciplinary, diverse and dynamic team
Growth and career path
Be part of a dynamic team that's creating the next generation payments platform.
Join us at DEUNA!
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