Solutions Engineer

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, Media Markt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.Having found strong product market fit with our mid-market and enterprise customers, we're now looking for impact-driven Solutions Engineer to help our customers unlock maximum value from our highly extendable AI platform. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of customer-, industry, or AI-specific challenges.If you're passionate about understanding customers and delivering a lot of value to them quickly, check this role out and let us know!

What you will do:

• Be a bridge between business and technology - you'll dive deep into business needs, understand processes, find improvement opportunities, and translate them into impactful solutions
• Become the Zowie AI product expert - capable of finding non-obvious ways of achieving customers' objectives
• Lead advanced product configuration as well as customer onboarding and implementation projects
• Work with customers’ technical teams to implement dedicated integrations with their systems
• Work with our Customer Success Team to improve Zowie’s business value to existing customers

Ideally, you’ll bring with you:

• A customer-first attitude
• Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms
• Proven experience in business processing mapping and working with senior stakeholders in large organizations
• Ability to write accurate data retrieval and mapping JS scripts
• Great problem-solving skills
• Well organized and with solid project management skills
• High proficiency in English (both spoken and written)
• Excitement about the power of AI tools
• High degree of ownership and autonomy

It’ll be awesome if you have:

• Experience working with APIs (REST, GraphQL, SOAP web services, etc.)
• Data analysis skills
• Experience working with low-code platforms or SaaS environment

We are:

•Ambitious and innovative. We never settle. We always look for better ways of doing things.•Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.•Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.•Growing fast. You’ll have a lot of autonomy and impact as we grow.

Originally posted on Himalayas

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