IT Helpdesk with Scripting & Automation background
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IT/Helpdesk Support
About the Client
Clients build the structured video dataset for AI, helping content owners efficiently license their video data while providing AI companies with high-quality, searchable, and curated video datasets.Client Schedule: 6:00 AM- 3:00 PM PSTJob Overview
The client is looking for IT Helpdesk Support to assist our content partners with transferring their video data to us. This role is a mix of customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.Key Responsibilities
Partner Coordination – Communicate with content partners over email and Slack to assist with data transfer.Technical Support – Troubleshoot and resolve issues when partners face problems copying files.Scripting Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.File Management – Organize and move files as needed when partners make mistakes in their transfers.Salesforce Support – Assist with Salesforce-related integrations and workflows as needed.Qualifications Requirements
Basic scripting skills (Python, Bash, or similar) to automate file transfers.Strong problem-solving skills and ability to troubleshoot technical issues.Excellent written English communication skills for supporting partners over email and Slack.Familiarity with Salesforce integrations is a plus.Previous experience in technical support, customer service, or data operations is preferred.Flexible working hours, but must be available to support partners in various time zones.Must have reliable internet and a stable work setup to handle large file transfers.Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday Overtime Pay
Salary Package (with HMO):
- Intermediate Level (3-5 years of experience): Up to PHP 53,000
- Only qualified candidates will be invited to take the assessment scheduled for an interview.
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Originally posted on Himalayas
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