Product Manager
About TrustEngine
Millions of people are looking to improve their lives through home ownership and smart usage of lending products like mortgages - but the whole process is confusing, opaque and reduced down to choosing the lowest rate and monthly payment. Meanwhile, lenders aren’t educating and helping their existing or potential borrowers the way they should.
We are changing this relationship! Hundreds of leading lenders rely on award-winning technologies from TrustEngine to build lasting borrower relationships that maximize lifetime customer value for the lender and empower the borrower. We are reimagining the lending and financial space by connecting borrowers with the right loan at the right time.
About the Role
We’re building technology that helps lenders turn data into meaningful advice so they can be more effective at coaching borrowers to meet their goals. Our tools support thousands of loan officers in delivering personalized, timely recommendations to their borrowers, helping them make better financial decisions. We move fast, we collaborate often, and we care deeply about the people we build for.
We’re looking for a Product Manager to lead integration efforts with key external partners. This role is central to ensuring that loan officers experience a fast, seamless workflow inside the TrustEngine platform, by connecting the dots across systems behind the scenes.
As the PM, you’ll collaborate closely with engineering, external vendors, and internal stakeholders to design and deliver integrated product experiences that feel simple to the end user. You’ll translate real-world friction into product decisions that eliminate complexity for lenders and loan officers, helping drive platform adoption and long-term value. You are deeply data-driven, constantly analyzing user behavior, support tickets, and onboarding drop-offs to identify patterns and drive meaningful improvements.
We work fast and agile, so flexibility and incrementality is a key mindset for this role. Move fast, be imperfect, and be honest about the imperfection as we get better. Why join TrustEngine?
As a remote organization since pre-COVID, our culture is built around creative and efficient ways to stay connected with each other while providing employees the autonomy to get their work done in the best way that fits their lifestyle. Whether you need to take time off to be with your family or go to a doctor’s appointment, we don’t micromanage your time as long as you’re getting your work done and meeting your goals.
We are an open organization and welcome honest feedback from our employees. Managers meet with their teams on a one-on-one basis every week to review projects and discuss concerns or roadblocks. Both sides are encouraged to share feedback with the goal of continuously leveling up.
Responsibilities- Own the strategy, roadmap, and execution of integrations with Loan Origination Systems (LOS), pricing engines, CRMs, and other partner platforms
- Define requirements and success metrics, ensuring alignment with business goals and user needs
- Own and continuously optimize the end-to-end client onboarding experience, identifying friction points and opportunities to accelerate time-to-value
- Anticipate and navigate dependencies, technical limitations, and evolving internal and partner roadmaps
- Make customers raving fans by utilizing deep empathy and a deep understanding of what is valuable to them
- Track usage trends and adoption barriers, then work cross functionally to create processes and solutions to attack both
- Define requirements such that engineering can translate into technical designs, goals, and tasks
Requirements
- 5+ years proven experience in product management or related roles throughout the product/engineering organization
- Experience working with LOS systems, PPEs, and CRMs
- Strong technical intuition; you’re comfortable talking to developers about architecture and APIs
- Experience delivering engaging, intuitive, and valuable user experiences
- Excellent communication, presentation, and interpersonal skills
- Strong analytical skills with the ability to interpret data, perform market research, and make data-driven decisions
- Proven ability to prioritize and execute in fast-moving environments
Nice to Have
- Familiarity with the mortgage tech ecosystem
- Experience in high-growth SaaS or platform business
Benefits
Our benefits include but are not limited to the following: Fully remote, 100% individual company paid medical plan option; company 3% paid 401(k) contribution, paid parental leave, flexible (take what you need) time off, ongoing professional development and certification opportunities, competitive salary, special employee discounts and health wellness perks.
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