Part-Time Weekend & Night Shift Customer Service Representative

Join Our Team at Professor Gatsby's Heating & Cooling!

We're seeking a highly skilled and dedicated Part-Time Weekend & Night Shift Customer Service Representative to provide exceptional support to our customers and technicians. As a key member of our team, you will be responsible for answering after-hours phone calls, scheduling appointments, and ensuring seamless communication between customers and our on-call technicians.

Key Highlights:

• Competitive hourly rate: $15 - $17 per hour, depending on experience
• Remote work opportunities after completing the first month of training in the office
• Flexible scheduling with multiple shifts available
• Opportunities for career growth and professional development

Day-to-Day Responsibilities:

In this role, you will:

• Answer phone calls, respond to customer inquiries, and schedule appointments
• Maintain accurate records, document services, and track account changes
• Provide exceptional customer service, ensuring prompt and professional communication
• Assist with miscellaneous office duties as needed

About Us:

Professor Gatsby's Heating & Cooling is a leading provider of HVAC services and products in Southern New Jersey. We pride ourselves on delivering exceptional customer satisfaction, accuracy, integrity, and expertise. Our team is dedicated to continuing education, ensuring we provide the best options for our customers.

Ideal Candidate:

We're looking for a highly skilled and motivated individual who:

• Possesses excellent communication and problem-solving skills
• Is highly organized, efficient, and detail-oriented
• Has a strong passion for customer service and career growth

Requirements:

• Previous customer service experience
• Excellent phone skills, including inbound and outbound calls

How to Apply:

If you're a talented and dedicated individual looking for a new challenge, submit your application today! We can't wait to hear from you.