Remote Call Center Agent - Make a Difference in Healthcare Support

Join our team as a Full-Time Remote Call Center Agent and embark on a rewarding career journey! At VECRA, we're committed to delivering exceptional support to the Maryland Health Benefits Exchange, and we're seeking talented individuals like you to join our mission. As a remote Call Center Agent, you'll have the opportunity to work from the comfort of your own home, providing top-notch assistance to Maryland consumers regarding their healthcare benefits.

As a valued member of our team, you'll enjoy a competitive salary of $16.63 per hour, comprehensive benefits, and a dynamic work environment that fosters growth and development. Our total rewards package includes paid holidays, paid time off, medical and dental insurance, and more. If you're passionate about making a real impact, we encourage you to apply for this exciting opportunity.

About VECRA: We're a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), and minority business enterprise (MBE) consulting firm dedicated to driving growth, transforming businesses, and innovating breakthrough ideas. Our core values are built on being Vigilant, Efficient, Collaborative, Responsive, and Accurate.

Job Description: As a Remote Call Center Agent, you'll be responsible for answering incoming calls from consumers, tracking and documenting inquiries, and completing associated tasks according to established guidelines. You'll also assist consumers with changes to their existing applications, reset passwords, and check application status. Our ideal candidate is a fast learner, punctual, and self-reliant, with excellent computer skills and the ability to multitask.

Key Responsibilities:

• Answer incoming calls from consumers and provide support regarding healthcare benefits
• Track and document all inquiries using applicable systems
• Complete associated tasks according to established guidelines
• Meet Quality Assurance (QA) and other key performance metrics
• Assist consumers with changes to their existing applications
• Reset consumer passwords and check application status
• Escalate calls or issues to designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers
• Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems

Requirements:

• 1+ year of call center experience
• Experience with high inbound call volume
• Experience with meeting or exceeding established metrics
• High School Diploma or GED
• Above average computer skills
• Ability to listen to understand and respond accordingly

What We Offer:

• Competitive salary of $16.63 per hour
• Comprehensive benefits package, including paid holidays, paid time off, medical and dental insurance
• Opportunity to work from home
• Dynamic work environment that fosters growth and development
• 401(k), dental insurance, health insurance, paid time off, vision insurance, and more

How to Apply: If you're a motivated and talented individual who is passionate about making a difference, please submit your application, including your resume, to [email protected] with the subject line "Call Center Agent." We look forward to hearing from you!

Equal Employment Opportunity: VECRA is an equal opportunity and affirmative action employer, committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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