Customer Service Representative - Aetna Medicaid

Join our team and make a difference in healthcare! CVS Health is seeking a highly skilled Customer Service Representative to join our Aetna Medicaid team. As a key member of our customer service team, you will provide exceptional service to our Medicaid members and providers, responding to inquiries and resolving issues with a high level of professionalism and courtesy.

At CVS Health, we are driven by a purpose to bring our heart to every moment of health. We strive to deliver enhanced human-centric healthcare for a rapidly changing world, and we need talented individuals like you to help us achieve our mission.

Position Summary

• Must live within 50 miles of Charleston, WV

As a Customer Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be the face of CVS Health, delivering an excellent experience to our callers every time.

Responsibilities

• Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more
• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
• Company-provided equipment and comprehensive training
• Training Schedule: 8:30 AM - 5:00 PM EST, Monday through Friday (first 6 weeks)
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Requirements

• Must commute to the office in Charleston, WV when unable to work from home due to technical issues
• Excellent communication skills (oral and written) with ability to meet performance standards, attendance requirements, and call quality goals
• Self-sufficient and able to work from home

Preferred Qualifications

• Experience working remotely in a call center setting
• Knowledge of Medicaid and Medicare

Education

High school diploma or equivalent required

Pay Range

$17.00 - $25.15 per hour (dependent on experience, education, and location)

CVS Health offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply now! Apply To This Job