Bilingual Customer Service Agent - 1 Year Contract (Remote Opportunity)

Join Our Team and Shape the Future of Customer Experience! At Stanley Black & Decker, we're seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team on a 1-year contract basis. As a core member of our customer service team, you'll play a vital role in delivering exceptional support to our customers and internal stakeholders, driving business success and growth.

This is a full-remote opportunity available to candidates based in the United States. You'll be part of a dedicated team based in Canada, reporting to our Customer Service Supervisor, and collaborating with colleagues across the organization to provide top-notch service and resolve customer inquiries.

About the Role

As a Bilingual Customer Service Representative, you'll be responsible for:

• Processing transactions and responding to customer inquiries via phone, email, and other channels
• Providing accurate and timely information to customers, sales personnel, and distributors
• Collaborating with internal teams to resolve issues, improve processes, and enhance customer satisfaction
• Utilizing various software systems, including Outlook, SAP, and Esker, to manage customer interactions and data

What We're Looking For

The ideal candidate will possess:

• A college or university diploma/degree
• Fluency in both English and French (written and spoken)
• Excellent communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Strong keyboard and data entry skills (minimum 30 wpm)
• A team-oriented mindset, with a focus on collaboration and customer satisfaction

What We Offer

In return for your skills and experience, we offer:

• A competitive salary and benefits package
• Opportunities for career growth and development within a global organization
• A dynamic, inclusive, and supportive work environment
• Access to state-of-the-art learning resources and training programs
• A chance to be part of a purpose-driven company that makes a positive impact on communities and the environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

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