Customer Care Specialist (Remote) - $19/Hour

About Shoppop: Shoppop, an Amazon company, is a leading online destination for women's fashion, offering a curated selection of clothing and accessories from renowned and emerging designers. We provide a global shopping experience with fast, free international shipping to 165 countries.

The Opportunity: We are seeking a motivated and customer-focused individual to join our remote Customer Care team. As a Customer Care Specialist, you will be the voice of Shoppop, assisting customers with pre- and post-order inquiries, ensuring a positive shopping experience, and contributing to our team's success.

Compensation & Schedule: This is a full-time, direct hire position offering a competitive hourly rate of $19.00. Our call center is open daily from 7 am to 9 pm, and flexibility to work various shifts, including nights, weekends, and holidays, is required. Compensation is based on market location and may include additional benefits such as equity, sign-on payments, and other perks.

Responsibilities:

• Respond to customer inquiries via phone, email, and online chat regarding fit, fashion trends, product availability, and promotions.
• Guide customers through the online ordering process.
• Resolve post-order inquiries related to delivery, billing, and shipping.
• Utilize software tools to efficiently address customer concerns.
• Assist customers with both domestic and international issues by coordinating with shipping contractors.

Qualifications:

• High school diploma or equivalent.
• Two or more years of experience in retail, service, or customer service.
• Proficient in basic math and able to calculate refunds and discounts.
• Exceptional communication skills (written and verbal) with a strong ability to listen and interpret customer needs.
• Excellent organizational, time-management, and prioritization skills.
• Flexibility to work a full-time schedule, including shifts on weekends and evenings.
• Detail-oriented with a high level of accuracy.
• Experience working under pressure in a high-volume environment.
• Working knowledge of MS Office Suite and Internet Explorer.

Preferred Qualifications: Fluency in English, Spanish, Japanese, Korean, or Russian.

We encourage applications from individuals who demonstrate a strong work ethic and a willingness to learn.