Care Management Associate (Remote)

About Workwarp:

We are seeking a motivated and compassionate Care Management Associate to join our team as a remote worker. This is a 100% work-from-home position, offering the flexibility to live anywhere in the United States. We offer a competitive salary and immediate start opportunities.

Responsibilities:

As a Care Management Associate, you will be a key partner in helping individuals navigate their healthcare needs. Your responsibilities will include:

• Managing a high volume of inbound calls (40-60 per day) to assist members with their healthcare inquiries.
• Conducting initial assessments and coordinating care group assignments.
• Utilizing established protocols and systems to identify member needs, make appropriate referrals, and ensure access to necessary healthcare services.
• Monitoring member cases for potential issues and escalating concerns to clinical staff.
• Building and maintaining accurate member records within our systems.
• Providing support to colleagues by documenting calls, taking messages, and resolving issues.
• Adhering to compliance requirements and maintaining confidentiality.
• Participating in team meetings and contributing to process improvements.

Qualifications:

• Minimum of 6 months of experience in a high-volume call center environment is required.
• Proficiency with computers, including Microsoft Word, Outlook, and Excel.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work independently.
• Strong empathy and a commitment to providing exceptional customer service.
• High school diploma or equivalent required.

Work Schedule:

Standard working hours are Monday through Friday, 12:30 pm - 9:00 pm EST. Occasional Saturday shifts and special occasion shifts may be required.

Benefits:

We offer a competitive salary of $24-$30 per hour and a supportive remote work environment.

Ready to make a difference?

Apply Now!