Remote Customer Support & Data Entry Specialist

We're seeking a highly skilled and motivated Customer Support & Data Entry Specialist to join our team in a fully remote role. As a key member of our operations team, you will provide exceptional customer service, handle inbound and outbound customer inquiries, and perform data entry tasks with accuracy and efficiency. If you're a detail-oriented, analytical, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About Us: At CareMetx, we're dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to make a positive impact on the lives of patients, and we're looking for talented individuals to join our team.

Job Summary: As a Customer Support & Data Entry Specialist, you will be responsible for handling customer service inquiries, resolving problems in a timely manner, and performing data entry tasks with accuracy and efficiency. You will work closely with our operations team to ensure seamless customer experiences and contribute to the success of our organization.

Key Responsibilities:

• Handle inbound and outbound customer service inquiries via telephone, email, or other channels
• Resolve customer complaints and issues in a timely and professional manner
• Perform data entry tasks with accuracy and efficiency, including creating and editing patient records
• Initiate outbound calls to patients, prescribers, or partners to collect information or provide updates
• Document all interactions in our database system and escalate issues as necessary
• Adhere to quality, production, and turnaround standards associated with assigned programs
• Report adverse events and other issues in accordance with company policies and procedures

Requirements:

• High school diploma or equivalent required
• 1+ year of experience in a call center or customer service environment preferred
• Knowledge of medical terminology and experience in specialty pharmacy, pharmacy benefit management, or patient assistance programs a plus
• Excellent communication, analytical, and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office applications and ability to learn new software systems

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Flexible remote work arrangement
• Professional development and growth opportunities
• Collaborative and supportive team environment

How to Apply: If you're a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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