Special Services Administrator (Retirement) - Remote

ABOUT OUR CLIENT: MP's client is a leading provider of retirement plan and fiduciary outsourcing solutions nationwide. As one of America's oldest independent fiduciaries, they deliver retirement plans that run with less risk, greater efficiencies and improved outcomes. With an 80-year legacy of fiduciary expertise and oversight unmatched in the industry today, they partner with firms at the advisor, sponsor and enterprise level to bring maximum flexibility to every opportunity, offering a comprehensive array of retirement plan solutions, plan consulting, TPA services and fiduciary support. WHO YOU ARE: Detail-oriented, organized, and adaptable, with a strong understanding of retirement plan compliance and has a collaborative approach to problem-solving. This position requires flexibility and a team1focused mindset, as the Administrator may be asked to support other operational functions or shifting priorities based on workload and business needs. WHAT YOU WILL DO: The Special Services Administrator plays a critical role in supporting the integrity and compliance of retirement plan distributions, specifically focusing on hardship withdrawal requests. This role is responsible for reviewing participant-submitted hardship requests to determine if they are in good order (IGO) based on IRS regulations and specific plan provisions. When requests are not in good order (NIGO), the Administrator clearly identifies deficiencies and outlines what additional information or documentation is needed. In addition to hardship distributions, this role is also responsible for reviewing and communicating NIGO reasons for other types of distribution requests and for participant/plan-level correction requests that fall within the Special Services team's scope for various plan correction activities within a qualified 401(k) retirement plan. KEY ACCOUNTABILITIES:

• Review hardship withdrawal requests and documentation submitted by participants for accuracy, completeness, and compliance with IRS regulations and plan specific rules.
• Determine if requests are in good order (IGO) or not in good order (NIGO) and take appropriate action.
• Clearly identify and document deficiencies in NIGO cases, such as missing forms, incorrect documentation, ineligible hardship reasons, and/or outdated submission dates.
• Communicate clearly and professionally with internal teams, plans sponsors, and/or participants to request missing or corrected documentation.
• Interpret plan documents and special provisions related to hardship distributions, including available withdrawal sources and limitations.
• Support audits and internal compliance checks by ensuring all review activity is well documented and procedures are followed consistently.
• Stay current with IRS guidelines, including applicable changes to hardship withdrawal rules.
• Collaborate with team members and internal departments to resolve complex cases and support efficient processing.
• Use (and update) Relius to extent necessary to complete distributions
• Identify, analyze and process distribution related and other plan corrections, including excess contribution refunds, (402(g), ACP/ADP test failures)
• Reversals or reprocessing of erroneous distributions

WHAT YOU NEED:

• Bachelor's degree preferred
• Minimum of 3 years of Retirement and/or Benefits experience
• Proficiency with Excel and other Microsoft applications/software
• Understanding of 401(k) plan rules, including IRS hardship distribution guidelines.
• Experience reading plan documents and interpreting plan-specific provisions is strongly preferred.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to learn retirement plan concepts and grow in the role
• High level of service to internal customers and clients alike
• Relius, Salesforce experience preferred

ADDITIONAL INFORMATION:

• $55k - $60k annually
• Medical, Dental, Vision, and more!
• Remote

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