Design & Delivery Consultant IV, Software/System Application Training *Must be GA Based

About the position

Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.
• Builds relationships with cross-functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
• Leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.
• Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.
• Encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross-functionally and/or externally to achieve effective business decisions.
• Provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate.
• Monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines.
• Identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams.
• Uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Supports other groups within or outside the company by identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
• Works on design and development of trainings by creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials).
• Ensures curriculum accuracy and provides troubleshooting as needed.
• Coordinates with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls).
• Develops training objectives for education modules, revising and creating training modules and supporting materials.
• Supports clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals.
• Evaluates alternative training techniques, procedures, and/or methods while supporting implementation.
• Evaluates programs training needs by conducting moderately complex needs assessments for training and or performance issues.
• Monitors effectiveness of training by using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.
• Completes work assignments and supports completion of projects by developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Further examines how to refine training and delivery by independently applying research of training norms and industry standards within assigned areas.
• Drives research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Responsible for aiding in effective training delivery by driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills).
• Leads learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed.
• Determines next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives.
• Monitors and analyzes training results while also providing feedback to other trainers based on training assessment.
• Serves as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom).

Requirements

• Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field.
• OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

Nice-to-haves

• Three (3) years of experience with eLearning development tools and virtual learning technologies.
• Three (3) years of experience administering Learning Management Systems (LMSs).

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• paid holidays
• paid volunteer time
• tuition reimbursement
• professional development

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