Federal Financial Customer Service Rep

Overview: Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. Pay starts @ $16.61/hr. + $5.36/hr. H&W stipend. ($21.97/hr.) We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. This position is eligible to work from home, but candidates must be located in the Dallas/Fort Worth, TX for clearance process. This is for a temporary position. Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications:

• High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
• This position requires US Citizenship or 3 years of permanent residency.
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

This position requires a government security clearance. Candidates must successfully complete the clearance process before starting work. Background Requirements

• The position requires an extensive, multi-step federal clearance.
• Candidates must be able to travel to the client's location to complete fingerprinting and security requirements.
• Offices are located in Dallas TX and Atlanta GA
• Candidates must have US Citizenship or three years of permanent residency

Candidates must provide the following documentation to start the background process:

• Original or certified copy of the birth certificate OR passport
• Addresses, employment history/dates, and education for the last 10 years
• Two forms of valid, unexpired identification
• Job history template listing all work history including dates. Estimation or incorrect job history dates may deem you ineligible.

Candidates must meet the following requirements to work from home:

• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific program, which are 50 MBPS download and 15 MBPS upload.
• Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customers inquiry information into a database.
• Verify customers information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply tot his job Apply To this Job