Remote Live Chat Support Specialist
Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. We are looking for a motivated and detail-oriented Remote Live Chat Support Specialist to join our Customer Support team. As an integral part of our team, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience. This position is a full-time hourly role, perfect for someone who thrives in fast-paced environments, has a strong command of the English language, and is passionate about helping others.
Responsibilities
- Provide real-time support to customers via live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain an in-depth understanding of our products and services to effectively solve customer problems and answer questions.
- Handle multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy.
- Document customer interactions, feedback, and resolutions using internal tools and databases.
- Collaborate with other team members and departments to ensure a seamless customer support experience.
- Proactively identify and report recurring issues or trends to help improve processes and customer satisfaction.
- Uphold company policies and guidelines when interacting with customers to preserve brand integrity.
Qualifications
- Fluency in English with excellent written communication skills, including grammar, spelling, and punctuation.
- Previous experience in customer support or a related field, preferably with live chat support.
- Ability to handle and balance multiple conversations while maintaining a consistent and positive tone.
- Strong problem-solving skills and the ability to think quickly in resolving customer issues.
- Tech-savvy with proficiency in using chat software, CRM tools, and other relevant systems.
- Flexible and adaptable to changing schedules or customer demands.
- A self-starter who can work independently in a remote environment with minimal supervision.
- Reliable internet connection and a quiet workspace to perform job responsibilities effectively.
The pay range for this role is: 30 - 36 USD per hour(Remote (Germantown, Maryland, US)) Apply tot his job Apply To this Job