Call Centre / Phone Sales Manager

Creatunity LLC is seeking a dynamic and results-oriented Phone Sales Manager to join our vibrant team! In this key role, you will drive our phone sales initiatives, increase customer engagement, and lead a passionate sales team to achieve outstanding results.

Responsibilities

• Manage and mentor a team of phone sales representatives, providing training and guidance to help them meet their sales targets.
• Develop and implement effective sales strategies and processes that align with our business goals.
• Analyze performance metrics to identify areas for improvement and enhance the sales process.
• Oversee daily operations of the phone sales department, ensuring that representatives provide outstanding customer service.
• Conduct regular sales meetings, coaching sessions, and performance reviews with team members.
• Collaborate closely with the marketing team to align messaging and promotions with sales efforts.
• Handle escalation and resolution of customer inquiries and complaints.
• Prepare and present sales forecasts, reports, and analyses to senior management.
• Stay updated on industry trends, competitors, and emerging business opportunities.

Requirements

• 5+ years of experience in sales, with at least 3 years in a managerial role.
• Proven track record of achieving sales goals and enhancing team performance, preferably in an e-commerce environment.
• Excellent leadership, coaching, and people management skills.
• Strong analytical abilities, with a data-driven mindset.
• Exceptional communication and interpersonal skills.
• Proficient in G-Suite and CRM Software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Independent Contractor Agreement (Freelance contract)
• Health Insurance Reimbursement
• WFH Upgrade Allowance
• 17 Days Paid Time-Off
• 4 Company Wide Holidays
• 6 Country Holidays

Originally posted on Himalayas