Support Operations Specialist

Who we are

Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency and accountability to the market and ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury and pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Learn more at doubleverify.com

About The Role

DV is looking for a detail-oriented and analytical Support Operations Specialist to join our team. In this role, you will focus on ensuring the accuracy, health, and reliability of our measurement data while enabling smooth operational processes across teams. You will partner with Engineering, QA, Implementation, and Product to troubleshoot issues, identify root causes, and maintain clear, comprehensive documentation that strengthens data quality and operational performance. Your work will help deliver best-in-class support to both our clients and internal stakeholders.

What you’ll do

• Become an expert in the usage, health, and quality of measurement, and protect products. 

• Partner with Product, Engineering, QA, and Implementation teams to ensure that our products and processes run smoothly and have the data and tools needed for success.

• Find opportunities to automate and scale product processes

• Identify root causes for key product health gaps and develop mitigation plans to help resolve risks.

• Maintain accurate and complete documentation.

• Support key projects and initiatives with robust ad-hoc reporting and analysis.

Who You Are

• B.A. /B.S. or equivalent/higher level of education in Information Systems Engineering, Industrial Engineering and Management, Statistics, a related technical field, or equivalent experience. 

• Experience in Support, Operations, or Data Analytics.

• Excellent data and analytics skills, a track record of making data-driven decisions, and a strong ability to write and edit queries using SQL.

• Passionate about data, processes, and documentation.

• Curious, self-starter, with an analytical mind – not afraid to ask questions.

• Excellent verbal and written communication skills in English and the ability to collaborate well across different functions and levels within the organization.

• Great ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts.

Nice to Have

• Familiarity with AI tools. 

• AdTech/MarTech or related areas with a strong understanding of the online advertising industry, ad tech platforms, and relevant metrics.

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