Real-Time Manager (RTM) – Mandarin
We are seeking a detailed and experienced Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. The role involves monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. This is a fully remote position for the first 6 months, followed by a potential relocation to a Johor office.
Requirements
- Bachelor’s degree in Business, Statistics, or related field.
- Fluent in Mandarin and English (spoken and written).
- Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role.
- Strong understanding of WFM systems, real-time monitoring tools, and call center operations.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication, leadership, and stakeholder management abilities.
- Ability to work under pressure and adapt to a fast-paced environment.
- Willingness to work from home for 6 months and relocate to Johor thereafter.
- Flexibility to work on rotational shifts if required.
Benefits
- Remote work
- Training opportunities
Originally posted on Himalayas
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