Customer Service Representative - Pyramid Consulting, Inc.

Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-84429

Pay Range: $18 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• This position is 100% remote and candidates can be sourced from across the US as long as they're able to support the EST schedule.
• Candidates must have a quiet and private working environment.
• Candidates must have a reliable, high-speed internet connection.
• Candidates must have a hard-wired internet connection to connect into the equipment - WiFi connection will not suffice.
• *Do not submit candidates that have previous time off during the first 6 weeks
• Training Hours
• Training hours are 8:30-5pm EST with a 30-minute lunch.
• Your schedule after training may or may not differ depending on work volume.
• Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production.
• Schedule Post-Training: Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production T
• Training Schedule: 8:30-5pm EST (4-6 weeks)
• Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

Key Requirements and Technology Experience

• Key skills; Pharmacy, Insurance, Customer Service/Call Center Experience Insurance, Call center Experience
• Pharmacy background is not necessary but preferred
• Call Center experience is preferred
• Previous work at home experience
• Computer and desk phone savvy
• Reliable
• Great attendance
• With this job you will make and take calls daily
• High School Diploma

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.