Care Partner Success Specialist

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners and ensuring they are informed, engaged, and equipped throughout the trial and sales journey.

Requirements

• Strong empathy and customer-centered mindset
• Active listening and creative problem-solving skills with a solutions-oriented approach
• Ability to deliver a superior customer experience
• Proven ability to manage details in a fast-paced, high-volume, and evolving environment
• Excellent attention to detail in documentation, task execution, and internal coordination
• Strong written and verbal communication skills with both external customers and internal departments and across all channels (email, text, call)
• Growth mindset with openness to feedback and a track record of applying it constructively
• Ability to maintain a calm and professional demeanor when assisting customers
• Demonstrated ability to adapt quickly to changing workflows, expectations, and priorities
• Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable
• Comfortable presenting technology and training users with a wide range of skill levels
• Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork
• Ability to work independently and thrive in a dynamic, feedback-driven environment
• Analytical and metrics-driven work style

Benefits

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance

Originally posted on Himalayas