Support Specialist

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. 

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. 

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate OPERATIONS SUPPORT SPECIALIST to join our team of talented and inspired colleagues in a fast-paced environment. This role is ideal for someone who thrives on solving problems, supporting both internal teams and external clients, and ensuring the smooth delivery of remote care services. You will be responsible for handling support tickets, resolving product issues, providing onboarding assistance, and providing outstanding customer service via email, chat, and video meetings.

Responsibilities

• Respond to and resolve inbound support requests from clients and internal teams in a timely and professional manner,
• Triage technical or operational issues and collaborate with engineering, onboarding, or operations teams for resolution,
• Monitor and manage ticketing queues and ensure SLAs are met,
• Provide training and support during client onboarding and go-live phases,
• Assist with documentation, FAQs, and internal knowledge base updates,
• Analyze recurring issues and recommend process or product improvements,
• Provide hands-on support for EHR integration, Medsien dashboard usage, and patient workflow questions,
• Escalate complex issues appropriately and follow up to ensure resolution.

Qualifications / Desired Skills

• 1+ years of experience in a customer support, client success, or healthcare operations role,
• Strong written and verbal communication skills,
• Comfortable learning new software and troubleshooting technical workflows,
• Detail-oriented with excellent organizational skills and ability to prioritize in a fast-paced environment,
• Passion for improving healthcare operations and supporting clinical outcomes,
• Competency in computer skills,
• Self-starter and a Doer who can work well with individuals at all levels,
• Able to work with eastern or central US time zones
  ,
• Perfect English
  skills; both written and oral
• Residing in Istanbul city center
  .

Benefits we offer

• Competitive salary,
• Flexible vacation and PTO policies,
• Fully remote work opportunities,
• Training, mentorship, and coaching from leadership.

Please bear in mind that:

• This is a permanent-term contractor
  job opportunity with Medsien Inc.

• Candidates living outside of Istanbul city center will be automatically eliminated from the process. 
• All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.

Our Process

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details: 

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement