Customer Success Engineer II - Backstage

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving. We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles. Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.

What You'll Do

• Nurture strong relationships with our mid-market segment by providing tools, information training needed to achieve their desired outcomes
• Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
• Onboard new customers through the implementation process, ensuring a smooth transition
• Identify points of friction in the onboarding and adoption experience
• Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns.
• Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities.

Who You Are

• You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
• React, TypeScript, GraphQL, and Node are a part of your tool belt
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
• Excellent communicator with a strong focus on customer needs able to explain complex technical concepts to non-technical users
• Having worked in tech consulting or customer management is a bonus
• Experience working with/contributing to backstage.io is a bonus

Where You'll Be

• This role is based in New York City
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

The United States base range for this position is $125,562-179,374 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Originally posted on Himalayas

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