Customer Experience Champion - Consumer Product Services at blithequark

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a fast-paced, dynamic environment where every interaction matters? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Experience Champion - Consumer Product Services. At blithequark, we're committed to empowering our customers to achieve their goals and aspirations. As a Customer Experience Champion, you'll play a vital role in helping our customers navigate their journey with us, providing personalized solutions and recommendations that exceed their expectations. Our team is built on a foundation of trust, empathy, and expertise, and we're looking for like-minded individuals who share our passion for delivering world-class customer experiences.

About blithequark

blithequark is a global leader in the financial services industry, renowned for our commitment to innovation, customer satisfaction, and community involvement. Our company culture is built on a set of core values that guide our actions and decisions, including a passion for excellence, a commitment to teamwork, and a dedication to making a positive impact on the world around us. As a Customer Experience Champion at blithequark, you'll be part of a diverse and dynamic team that's dedicated to delivering exceptional customer experiences across a range of products and services. You'll have the opportunity to work with a wide range of customers, from individuals to businesses, and to develop your skills and expertise in areas such as customer service, sales, and relationship building.

Key Responsibilities

As a Customer Experience Champion, your primary responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality.
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our products and services.
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Addressing general and account-specific customer inquiries, such as statement inquiries, card replacement, making payments, rewards redemption, etc., and updating customer account information.
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meeting and exceeding performance goals that include, but are not limited to, sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction.
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our customers on every interaction.
• Timeliness and reliability.

Preferred Skills

While the following skills are not essential, they are highly desirable:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Additional Requirements

As a Customer Experience Champion at blithequark, you'll be required to:

• Work a flexible schedule, including evenings, weekends, and holidays.
• Be available to work a hybrid schedule, with a combination of on-site and remote work.
• Meet the physical demands of the role, including sitting for long periods and using a computer.

Compensation and Benefits

As a valued member of our team, you'll be rewarded with a competitive compensation package, including:

• A salary range of $20.00 to $21.65 hourly, plus bonus and benefits.
• Comprehensive benefits, including medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Why Join blithequark?

At blithequark, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences and building lasting relationships, we invite you to join our team and be a part of something special.

How to Apply

If you're ready to take your career to the next level and join a team of dedicated professionals who share your passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career development opportunities. Apply for this job