Salesforce Administrator

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Salesforce Administrator with experience in Salesforce configuration, user management, and platform optimization. You will be part of a collaborative product and operations team responsible for maintaining and enhancing the Salesforce platform to support business needs. You will be involved in gathering requirements, designing scalable solutions, and ensuring a seamless user experience through proactive administration and process improvement. In this role, you will have the opportunity to use your experience in Salesforce best practices, change management, and stakeholder collaboration to deliver impactful solutions. The ideal candidate will have 2+ years of hands-on Salesforce Administration experience and a strong understanding of Sales Cloud and/or Service Cloud. You Are:

• Proactive. You anticipate business needs and continuously seek opportunities to enhance platform performance and user satisfaction.
• Detail-oriented. You take pride in accurate configuration, data quality, and documentation.
• Collaborative. You work effectively with product managers, stakeholders, and end users to translate requirements into scalable solutions.
• User-focused. You design solutions that prioritize usability and adoption.
• Adaptable. You thrive in a dynamic environment with changing business priorities and evolving technology.

You Will:

• Manage all aspects of user and license administration including setup, deactivation, roles, profiles, permissions, and sharing rules.
• Perform Salesforce configuration changes including workflows, flows, approval processes, page layouts, record types, dynamic layouts, apps, actions, dashboards, and reports.
• Oversee sandbox environment management and deployment readiness.
• Gather and translate business requirements into best practice, scalable solutions with a focus on exceptional user experience.
• Partner with Product Managers and stakeholders to identify requirements and communicate platform updates.
• Conduct data management activities to ensure data accuracy and integrity, implementing automation and validation rules.
• Perform system maintenance including security reviews, release updates, and health checks.
• Manage user support tickets and provide timely resolutions.
• Monitor and drive user adoption, providing ongoing user training and support.
• Develop and maintain technical documentation and training materials.
• Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9.
• Stay engaged in the Salesforce community and pursue continuous professional development.

Who You Will Work With:

• Reporting to the Software Engineering Manager, this role will collaborate closely with Product Managers, business stakeholders, IT, and end users on a regular basis.
• Frequent cross-functional interaction to ensure alignment of platform capabilities with business objectives.

Must Have’s:

• 2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud.
• Strong Salesforce platform knowledge and experience implementing configuration changes.
• Proven ability to translate business requirements into scalable, user-focused solutions.
• Experience with user management, data management, and process automation.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Demonstrates enthusiasm towards continued personal/professional development

Nice to Have’s:

• Certified Salesforce Administrator or additional certifications such as Advanced Administrator or Platform App Builder.
• Ability to write code (e.g., Apex) and an aptitude for learning new languages.
• Willingness to learn and work with other technologies, such as Retool
• Super Badges on Trailhead demonstrating applied expertise.
• Experience with third-party integrations such as DocuSign, Conga, Simpplr, or Five9.
• Bachelor’s or postgraduate degree in a related field

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

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