Experienced Senior Customer Success Manager - Strategic Accounts - Remote US

Are you a seasoned customer success professional with a passion for driving growth and product adoption? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Senior Customer Success Manager - Strategic Accounts, where you'll play a critical role in retaining and expanding our most strategic business segment.

The Opportunity:

At blithequark, we're revolutionizing the way sales teams maximize revenue with our cutting-edge real-time B2B search engine. As one of Ohio's fastest-growing companies, we've earned top industry accolades, including G2's 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs' 2024 Best Places to Work, and LinkedIn's Top 50 Tech Startups (2020, 2022, 2023). We're committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. As a Senior Customer Success Manager - Strategic Accounts, you'll be responsible for driving growth and product adoption across our Strategic business segment. You'll engage with existing customers, understanding their needs and experiences with blithequark to ensure satisfaction and identify opportunities for account growth. You'll lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate. You'll also develop and implement strategies to increase customer investment in blithequark products and services, working closely with customer success and sales teams to identify opportunities for account expansion.

Responsibilities:

* Engage with existing customers, understanding their needs and experiences with blithequark to ensure satisfaction and identify opportunities for account growth

• Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
• Develop and implement strategies to increase customer investment in blithequark products and services
• Work closely with customer success and sales teams to identify opportunities for account expansion
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
• Stay updated on blithequark product developments and industry trends to provide knowledgeable support and advice to customers
• Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
• Take a consultative approach to make sure that the customer is maximizing their usage of blithequark, and ensure that they will renew their subscriptions year over year
• Keep track of customer organizational changes, identify at-risk customers, and coordinate efforts to eliminate risk
• Escalate issues to drive resolution in a timely, proactive manner

Skillset:

* Excellent written and verbal communication skills

• Team player, able to work alongside several internal teams
• Detail-oriented, well-organized, sales experience an advantage
• Ability to learn new technologies quickly and train others
• Strong negotiation and closing skills
• Ability to build rapport and foster long-term relationships with customers
• Self-motivated with a results-driven approach

Education and Requirements:

* Bachelor's Degree in Business, Marketing, or a related field

• 3-4 years of experience in sales, account management, or customer success, preferably in a technology or SaaS environment
• Salesforce, Gainsight, Outreach, high-density call volume experience an advantage

What We Offer:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join blithequark?

* Be part of a fast-growing company that's revolutionizing the sales industry

• Work with a talented and diverse team of professionals who are passionate about making a difference
• Enjoy a comprehensive benefits package and competitive compensation
• Take advantage of opportunities for professional growth and development
• Make a real impact on the success of our customers and the growth of our company

How to Apply:

If you're a motivated and results-driven customer success professional who is passionate about driving growth and product adoption, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and does not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. We're committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Visa Sponsorship:

Visa sponsorship is not available; applicants must be authorized to work in the U.S.

Apply Now:

Apply to this Job Apply for this job