[Remote] Genetic Counselor Assistant I, Patient Counseling
Note: The job is a remote job and is open to candidates in USA. GeneDx is a leader in genomic testing and personalized health insights, aiming to enhance precision medicine and patient care. The Genetic Counselor Assistant I role involves providing administrative support for patient counseling services and facilitating communication among laboratory personnel, genetic counselors, and patients.
Responsibilities
- Assists patients and providers with questions regarding patient counseling services
- Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests
- Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions
- Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing
- Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing
- Provides appropriate follow up when additional information is required for case completion
- Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases
- Maintains knowledge of systems involved in patient counseling and laboratory testing
- Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor
- Performs other related duties as assigned
Skills
- Bachelor's degree from an accredited university
- Excellent verbal and written communication skills
- Preferred degree in Medical Technology, chemistry, biology, or related physical sciences
- Prior clinical or laboratory experience preferred but not required
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
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