Customer Service Specialist
Pacific Life is a company dedicated to providing for its policyholders and transforming the industry for the better. They are seeking talented Customer Service Specialists to join their Consumer Markets Division, where the main responsibilities include handling inquiries and providing problem resolution for policyholders.
Responsibilities
- Handle incoming inquiries and provide problem resolution related to transactions and technical questions for policyholders
- Thrive on phone conversations, handling 50 to 60 incoming calls daily with ease
- Provide outstanding customer service as a top priority
- Excel at problem-solving and overcome obstacles that come your way
- Assist both colleagues and customers, aiming for the highest quality in your work
- Perform well in a fast-paced environment and adapt quickly to changes
- Participate in community involvement and various volunteer opportunities and local charity events
Skills
- FINRA SIE and series 6 or 7 license is required in this role
- Strong customer service skills with 1-2 years of experience in a related customer service role
- Strong customer skills with 1-2 years' experience in a related role
- Proactive and resourceful, with a knack for finding answers through research
- Strong analytical skills and creative thinking
- Skilled at handling multiple priorities in a fast-paced setting
- Motivated to learn quickly and adapt to changes
- Computer proficiency including Microsoft Word and Outlook
- College degree and/or equivalent experience preferred
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Company Overview
Company H1B Sponsorship