Claims and Client Care Advocate
G&G Independent Insurance is revolutionizing the insurance industry by providing exceptional client care through technology and outstanding service. The Claims and Client Care Advocate will guide clients through the claims process, handle inquiries, and identify cross-sell and upsell opportunities while ensuring a top-notch experience for every client interaction.
Responsibilities
- Supporting clients through the claims process from beginning to end
- Handling billing inquiries, coverage questions, and any other client inquiry that may arise
- Field inbound calls/text/emails/faxes regarding customer service requests
- Investigate and solve complex problems with multiple parties involved
- Educate our clients on the details of their policies
- Identify and recommend cross-selling and upselling opportunities
- Leverage technology to meet our client’s evolving needs
- Work through customer service requests with quality and speed
- Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
- Work effectively in a collaborative team environment
Skills
- Excellent communication skills: written, verbal and listening
- High School Degree or equivalent
- 1 to 2 years of relevant work experience
- Ability to multitask, strong computer, analytical, decision-making, time management, and organizational skills
- A fast-learner who is meticulous, diligent, and proud about your work
- Adaptable, positively embrace change, and have a growth mindset
- Empathetic towards each client's unique needs
- Open to two-way feedback and coaching, your success is our success!
- Interested in working in a fast-growing start-up environment
- Curious and willing to challenge the status quo
- Highly-motivated, have an entrepreneurial spirit, and a strong work ethic
Benefits
- 15 days PTO + 8 company Holidays + Your birthday
- Flexible schedule
- G&G provides a rich benefits package including health, dental, vision, and other supplemental health insurance options
- Retirement savings matching
- Company-sponsored team outings
- $15/mo gym/health/wellness stipend that increases with tenure
- 5 Star office perks including beverages and snacks
- A positive non-corporate atmosphere where diversity is valued
- Opportunity to win an all-inclusive trip to Mexico each quarter
- Dynamic career growth and professional development opportunities within a growing company
Company Overview