Membership & Administrative Assistant

PF Independent Franchisee Council (PFIFC) is seeking a highly organized and detail-oriented Membership & Administrative Assistant to support the organization’s leadership and membership engagement efforts. This role involves providing administrative support, coordinating membership communications, and engaging with members to enhance their experience within the Planet Fitness franchise system.

Responsibilities

• Provide administrative support to the Executive Director and senior staff
• Coordinate calendars, meetings and conference calls
• Prepare and distribute materials for Board of Directors and committee meetings
• Record and distribute meeting minutes and track required approvals
• Assist with confidential correspondence and presentation development
• Coordinate travel arrangements and process expense reports
• Support logistics for off-site meetings and organizational events
• Serve as the primary point of contact for phone calls, mail and office communications
• Maintain electronic and physical filing systems
• Draft letters, reports and internal documents
• Manage office supplies, equipment and vendor relationships
• Coordinate with building management and service providers
• Support membership recruitment, retention and engagement initiatives
• Maintain membership records, dues tracking and engagement data
• Communicate with current and prospective members regarding membership benefits and programs
• Assist with membership outreach campaigns and communications
• Utilize surveys and feedback tools to measure member satisfaction
• Monitor membership trends and prepare reports for leadership
• Serve as staff liaison to the PFIFC Membership Committee

Skills

• Bachelor's degree required
• 1-3 years of professional administrative, membership, association or operations experience
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and ability to manage confidential information
• Ability to manage multiple projects and deadlines simultaneously
• Strong interpersonal and customer service skills
• Ability to work independently in a small professional office environment
• Experience working in a nonprofit, trade association or membership organization
• Experience supporting senior leadership, boards or committees
• Experience managing membership data, engagement programs or recruitment initiatives

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Short- and long-term disability coverage
• Life insurance
• Planet Fitness Black Card® membership

Company Overview