Tech Service Desk Agent - Salt Lake City
Unisys is a company that provides technology services and solutions. They are seeking a Tech Service Desk Agent to answer moderately complex questions and support hardware, software, and user administration issues while escalating complex problems as necessary.
Responsibilities
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration
- Escalates complex problems to other resolver teams or vendors
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries
Skills
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years' experience in area of responsibility
- Must be willing to commute 3 days a week onsite
- Applicant should be eligible for any required authorizations from the U.S. Government
Company Overview