Experienced Customer Service Trainee – Senior Care Customer Service Department
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a dedicated and compassionate Customer Service Trainee, you'll play a vital role in supporting our Medicare-eligible members by providing timely and accurate assistance with finding providers, resolving billing issues, obtaining prescriptions, and more. If you're passionate about delivering outstanding customer service, possess strong multitasking abilities, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex
As a leading health benefit plan company in Tennessee, arenaflex has been helping Tennesseans find their own unique paths to good health since 1945. We're proud to be a remote-first organization with a team of dedicated professionals working together to promote physical, financial, and community good health. Our commitment to excellence and customer satisfaction drives everything we do, and we're excited to welcome like-minded individuals to our team.
Job Responsibilities
As a Customer Service Trainee, you'll be responsible for:
- Receiving, investigating, and resolving all customer inquiries timely and accurately
- Handling customer service inquiries and problems via the telephone, chat, email, and Teams
- Ensuring all customer communication is clearly documented
- Educating callers to ensure resolution is achieved on first contact
- Participating in required testing and training programs
- Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
- Adhering to assigned schedules and working overtime as required
Key Qualifications
To succeed in this role, you'll need:
- High School Diploma or equivalent
- 1 year of experience in a customer service support role
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently and collaboratively as part of a team
- Independent, sound decision-making, and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Training and Development
As a Customer Service Trainee, you'll participate in a comprehensive 12-14 week training program, which includes:
- Classroom instruction and hands-on training
- On-site training sessions for the first half of the program
- Multiple on-site training sessions for the last half of the program
- Ongoing coaching and feedback from experienced trainers and mentors
Work Environment and Schedule
After completing the training program, you'll work in a weekly rotating shift, which may include:
- Early morning shifts (8:00 AM EST)
- Late evening shifts (9:00 PM EST)
- Rotating shifts to ensure 24/7 coverage
Location and Relocation
To be eligible for this role, you must live within a 50-mile radius of Chattanooga, TN. If you're willing to relocate to Chattanooga, you may be eligible for relocation benefits.
Benefits and Perks
As an arenaflex employee, you'll enjoy:
- Competitive salary and benefits package
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
- Access to exclusive employee discounts and perks
Tobacco-Free Hiring Statement
arenaflex is committed to promoting health and wellness for our employees and community. As a tobacco-free organization, we do not hire individuals who use tobacco or nicotine products in any form. If you're interested in quitting, we offer resources to help you achieve your goal.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from arenaflex HR/Talent Acquisition will not be considered. Apply for this job