[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Flashpoint is the pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. The Associate Customer Success Manager will cultivate relationships with stakeholders, understand client needs, and provide tailored solutions to ensure satisfaction.

Responsibilities

• Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
• Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
• Work internally across multiple Flashpoint teams to enhance our product offerings
• Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation
• Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets

Skills

• Critical thinking and problem-solving skills with the ability to diagnose and troubleshoot technical issues
• Communicate well, both written and verbal, with the ability to disseminate clear and appropriate information to both business and technical audiences
• Are customer-focused with a commitment to delivering high-quality service and building customer trust
• Have a strong work ethic, can-do attitude, with the ability to work effectively with minimal daily oversight in an on-demand environment
• Take customer feedback and articulate it into meaningful actions and insight for our product team
• Are familiar with cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection
• Troubleshooting, problem-solving, and critical thinking skills
• Great client-facing skills, both written and verbal communication skills
• Customer facing experience, preferably in a tech-driven environment
• The capacity to act both as a team player and a coach
• Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
• A background in the broader intelligence community or military intelligence is desired and contributes to success in our team

Benefits

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth.

Company Overview